Applies to: PLACE Nursery (PL1N) and Garage (PL1G) models

Your PLACE Nursery or Garage device includes a built-in camera with two distinct capabilities: live streaming and alarm recording. Understanding how each works helps you get the most from your device.

Live Streaming: Watch Anytime

Open the PLACE mobile app, select your device, and you’re watching live video instantly. Check on your sleeping baby, see if you left the garage door open, or monitor activity in real-time from anywhere with internet. The live stream doesn’t record - it exists only while you’re watching. Once you close the stream, that video is gone.

Alarm Recording: Automatic Safety Documentation

When your PLACE device detects a safety emergency (smoke, CO, heat, or gas), it automatically starts recording video to the cloud for the first 30 minutes of the alarm. These recordings stay available for 48 hours, then automatically delete. You have the option to download these videos to your smart phone within that 48 hours window. This gives you critical footage when emergencies happen while respecting privacy during normal daily activities.

The key distinction: only actual safety alarms trigger recording. Motion detection, AQI and VOC alerts, and temperature and humidity notifications don’t start recording because they aren’t life-safety emergencies.

What PLACE Cameras Don’t Do

PLACE is fundamentally a safety device, not a security camera or baby monitor. Here’s what it doesn’t offer:

• 24/7 continuous recording - Only during alarms
• Manual recording on-demand - Live streaming only for non-alarm situations
• Motion-triggered recording - Motion detection enables smart lighting and/or sends push notifications, but does not record video
• Extended video history - Recordings automatically delete after 48 hours
• Local storage - All recordings are cloud-based

If you need 24/7 recording or motion-triggered capture, you’d want dedicated security cameras alongside your PLACE device. PLACE cameras serve a different purpose - safety monitoring and alarm event recording, not comprehensive surveillance.

Frequently Asked Questions

Q: Can I manually start recording? A: No, recording only happens automatically during alarm events. Use live streaming to watch real-time video, or record the live stream with your phone if you need to capture something manually.

Q: How long are alarm videos kept? A: 48 hours, then automatically deleted. Download any recordings you want to keep within that window.

Q: Can I download alarm recordings? A: Yes, save them from the mobile app anytime during the 48 hours after the alarm occurs.

Q: Why doesn’t my Any Space or Kitchen model have a camera? A: Only Nursery and Garage models include cameras. Any Space and Kitchen models focus on detection and alerts, which helps keep costs lower.

Q: Does motion detection trigger recording? A: No, only safety alarms (smoke, CO, heat, gas) trigger recording. Motion detection enables smart lighting and notifications, but doesn’t start video recording.

Q: Can I change the 30-minute recording duration or 48-hour retention? A: No, these are fixed system settings designed to balance emergency event recording with privacy and storage management.

Need more help? Contact PLACE Support at 1-833-707-5223 or visit www.placehomesolutions.com